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Improving the Usability of Security Features within Tools and Applications
Heeren C, Furnell SM
Advances in Communications, Computing, Networks and Security Volume 8, ISBN: 978-1-84102-293-2, pp137-145, 2011
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A predominantly observation based study utilising eye gaze tracking and a ‘think-aloud’ protocol to discover general computer user’s perceptions and behaviour towards security. Participants interacted with two security tools, each within a specific task-based scenario while their screen session and eye gaze were logged. Qualitative findings analysed to document each participant’s perceptions, leading to usability recommendations for future security tools.

Heeren C, Furnell SM