In 2014, we launched our open-access repository which offers full text access to conference proceedings from many of our events including the INC and HAISA series. These papers are free to access and distribute (subject to citing the source).
Eighth International Network Conference (INC 2010)
Title: ITO Success Factor Model - First Steps Towards a Guide for IT Outsourcing (ITO) Success
Author(s): Karin Kronawitter, Christoph Wentzel, Maria Papadaki
Keywords: IT outsourcing - success factor model
Abstract: Currently the dramatic growth of IT-Outsourcing (ITO) is accompanied by backsourcing of formerly outsourced IT functions or reports about dissatisfaction and problems with ITO. Scientists put ITO failures or problems down to a missing modelling of all possible factors affecting ITO success and demand a specific ITO theory as a basis to better explain and predict successes and failures in an IT sourcing context. Based on an extensive literature survey of 48 scientific articles, this research paper identifies the currently known factors influencing ITO success from an empirical point of view, develops an ITO success factor taxonomy, identifies the period where the success factors influence the ITO process and shows the existence of success factor interdependencies. As a result, a concept for a novel ITO success factor model is developed which will be evaluated in future research work by using multiple case study methodology.
Download count: 1528
How to get this paper:
PDF copy of this paper is free to download. You may distribute this copy providing you cite this page as the source.