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Third International Conference on Human Aspects of Information Security & Assurance (HAISA 2009)

Third International Conference on Human Aspects of Information Security & Assurance (HAISA 2009)
Athens, Greece, June 25-26, 2009
ISBN: 978-1-84102-231-4

Title: Understanding and Transforming Organisational
Culture
Author(s): David Lacey
Reference: pp1-6
Keywords: Information Security; Risk Management; Security Awareness; Organizational
Change
Abstract: Since the introduction of computers, information systems and data have been repeatedly
undermined by design flaws, weak passwords, lost media, social engineering and numerous
other bad practices. These risks continue to grow with the increasing complexity and
connectivity of modern business systems. But actions by people are not only the cause of
incidents, they are also the means to prevent, detect and resolve them. People design,
implement, operate, use and abuse information systems. And in the process they make
mistakes or create weaknesses that enable criminals to steal, corrupt and manipulate
information assets. Addressing these risks cannot be done through technology and process
alone. It requires an understanding of the principles for understanding organizational culture,
creating awareness, and changing attitudes and behaviour. This paper presents a range of
observations about the nature of organizational culture, as perceived by an experienced
information security director, as well as a set of practical techniques, based on psychological
principles, that have been found to be effective in helping to achieve desired changes in human
security behaviour.
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