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eGovernment take-up in the city of Plymouth, UK
Ford G, Phippen AD
Advances in Network & Communication Engineering 4, ISBN: 978-1-84102-180-5, pp247-254, 2007
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eGovernment presents new challenges to both central Government and local authorities in terms of service delivery and citizen engagement. In examining the socio-economic composition of Plymouth, we provide a baseline from which to measure take-up of local eGovernment in a specific region. Survey data collected through Plymouth City Council’s citizen forum demonstrates good take up and good perception of the local authority site from its citizens. However, it does also raise some wide ranging issues regarding the methods of eGovernment engagement and how authorities can best go about getting best value from their web based service delivery channels to achieve the predicts savings eGovernment will bring.

Ford G, Phippen AD