ITO Success Factor Model - First Steps Towards a Guide for IT Outsourcing (ITO) Success |
Currently the dramatic growth of IT-Outsourcing (ITO) is accompanied by backsourcing of formerly outsourced IT functions or reports about dissatisfaction and problems with ITO. Scientists put ITO failures or problems down to a missing modelling of all possible factors affecting ITO success and demand a specific ITO theory as a basis to better explain and predict successes and failures in an IT sourcing context. Based on an extensive literature survey of 48 scientific articles, this research paper identifies the currently known factors influencing ITO success from an empirical point of view, develops an ITO success factor taxonomy, identifies the period where the success factors influence the ITO process and shows the existence of success factor interdependencies. As a result, a concept for a novel ITO success factor model is developed which will be evaluated in future research work by using multiple case study methodology.
Kronawitter K, Wentzel C, Papadaki M