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Agreeing on and Controlling Service Levels in Service-Oriented Architectures
Heckmann B, Phippen AD, Moore R, Wentzel C
CLOSER 2012 - Proceedings of the 2nd International Conference on Cloud Computing and Service Science, pp267-270, ISBN: 978-989-8565-05-1, 2012

Business Service Level Agreements (BSLAs) are introduced as a generalised concept to agree on feasibility and workload of business processes hosted in service-oriented architectures as an alternative to technical SLA. Based on BSLAs an according approach to control feasibility at runtime is presented.

Heckmann B, Phippen AD, Moore R, Wentzel C