Agreeing on and Controlling Service Levels in Service-Oriented Architectures |
Business Service Level Agreements (BSLAs) are introduced as a generalised concept to agree on feasibility and workload of business processes hosted in service-oriented architectures as an alternative to technical SLA. Based on BSLAs an according approach to control feasibility at runtime is presented.
Heckmann B, Phippen AD, Moore R, Wentzel C