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IT Application Outsourcing in Europe: Long-term Outcomes, Success Factors and Implications for ITO Maturity
Kronawitter K, Wentzel C, Papadaki M
Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS-46), pp.4456-4465, 2012
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Scientists developed maturity models for IT
outsourcing (ITO) in the past with the aim to achieve
better ITO result with it. But currently, companies and
science still own no patent recipe to ensure success
with ITO. The dramatic growth of ITO is accompanied
by backsourcing of formerly outsourced IT functions or
reports about dissatisfaction and problems with ITO.
Hence, the effectiveness of existing maturity models is
questioned by the author. Both these contrary trends
make clear, that first an answer must be found to the
fact which factors are really responsible for sustained
ITO success, before these factors can be assigned to
maturity levels. This paper takes up this research gap
and presents the core success factors emerging from
an intensive multiple case study analysis of 8
successful application outsourcing cases in 5
European banks and their temporal relevance within
the generic ITO process. Implications of these results
for an ITO maturity model are discussed.

Kronawitter K, Wentzel C, Papadaki M